Privacy Policy
At BGM Realty ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What is Personal Information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act 1998 (Cth). In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What Personal Information do we collect?
We may collect personal information such as:
- Your name, contact details (email, phone, address), date of birth
- Profession, occupation, or job title
- Identification documents
- Property preferences and history
- Financial or credit-related information (when required)
- Employment information
- Any communication you have with us
How do we collect your Personal Information?
We collect personal information:
- When you interact with us in person, by phone, email, or online
- When you fill out forms, sign contracts, or express interest in a property
- From third parties (e.g., credit reporting bodies, public records, or your authorised representatives)
How do we use your personal information?
We use your personal information for purposes including:
- providing products or services to you
- Facilitating property sales, purchases, and rentals
- Conducting background or tenancy checks
- Marketing and promotional activities
- Complying with legal obligations
- Managing and improving our services
Disclosure of Personal Information
We may disclose your personal information to:
- Landlords, tenants, buyers, and vendors (as applicable)
- Our professional advisers (e.g. legal, accounting, or insurance service providers)
- Regulatory authorities and government bodies as required by law
- Third-party outsourcing firms or software providers, including those located overseas, that assist with administrative, marketing, or technological functions.
We may share personal information with our related bodies corporate and third-party suppliers and service providers located overseas for certain purposes listed above, including data hosting and other IT services provided by entities in various foreign countries. Your personal information might be stored in the cloud or on servers situated abroad, and by continuing to use our services, you agree to this manner of disclosure. We take reasonable steps to ensure that overseas recipients of your personal information do not breach the privacy obligations related to your information.
Storage and Security
We store personal information in both physical and electronic form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
Access and Correction
You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the details below. We may need to verify your identity before fulfilling your request.
Marketing Communications
We may use your personal information to contact you with updates and offers related to our services. You can opt out of these communications at any time by following the unsubscribe instructions or contacting us.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your user experience. These may collect anonymous traffic data and usage patterns. You can configure your browser to reject cookies if you prefer.
Breach and Complaints
We take any breach of your personal information seriously. If we suspect or become aware of a data breach that is likely to cause serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
If you believe your privacy has been breached, or you wish to make a complaint about how we have handled your personal information, you can contact us using the details below. We will investigate and respond to your complaint within a reasonable time. If you are not satisfied with our response, you may refer your complaint to the OAIC (www.oaic.gov.au).
Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer needed, we will take reasonable steps to destroy it or de-identify it securely in accordance with applicable laws.
Links to third-party sites
BGM Realty website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third-party website. We make no representations or warranties regarding the privacy practices of any third-party provider or website, and we are not responsible for their privacy policies or content. Third-party providers/websites are responsible for informing you about their own privacy practices, and we encourage you to read their privacy policies.
Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated revision date. This privacy policy was last updated on 27 June 2025.
Contact us
BGM Realty
PO Box
WARNER QLD 4500